Unlike our competitors, no technical knowledge is required - no developing, coding or XML needed. Simply drag and drop!
Inbound Call Tracking
Below are just some examples of how our IVR can be used, but the sky is the limit. If you think there is something we have forgotten, just let us know and we would be happy to design it for you. We are committed to constantly improving our service. Request Trial. About Arcutel IVR Have you ever called your bank, utility company, doctor or a restaurant and had your call answered by a pre-recorded voice giving you menu options such as "press 1 for sales department", "press 2 to hear opening times" or "press 0 to speak to an operator"?
Enterprise-Grade Features. Automatic software updates mean you will always have the latest version of Arcutel IVR as we constantly upgrade, improve and add new features. International Phone Numbers If your company requires a phone number in your region, we provide numbers in all major countries. And if you have a phone number already you can forward your calls to your IVR.
The Ringba Platform
Text to Speech With our TTS software, your text is converted to speech automatically - no need to record audio. Text is converted in real time, meaning dynamic data can be read aloud, for example customer info, bookings, timetables, etc. High Call Volume Our system can accommodate businesses of all sizes.
Whether you are a small business or a large corporation with high simultaneous call rates, we have the ability to service your business needs. Integration Arcutel IVR can integrate with your company's database s and retrieve relevant information for your customer.
Start building your IVR. Use the Voicemail feature if you are unable to attend calls, and check your messages later. If you run into any problems, you can contact us any time, day or night. Call Transfer Easily transfer calls to agents or company departments. Callers can be held in a queue until an agent becomes available.
Interactive Menus Improve your customer experience by redirecting calls to the right agent. This makes for a more efficient system in which agents have more time to deal with complex interactions. The use of IVR and voice automation allows callers' queries to be resolved without the need for queueing and incurring the cost of a live agent.
Service Info Transport times, cinema listings, account information, orders tracking, etc. Contact Expert gives you all the tools you could possibly need and more to deliver unbeatable cross-channel customer service while. Learn more about Contact Expert. Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Learn more about ConVox. Learn more about Coztel.
DaVinci is a flexible contact center platform that integrates contact center vendors and features that elevate performance. Learn more about DaVinci. Learn more about DC Contact Center.
Voice and Call Tracking - Workiz | Field Service Scheduling Software
Cloud-based customer experience solution that offers an omnichannel solution for sales, customer service, and contact centers Learn more about Diabolocom. Cloud-based customer experience solution that offers an omnichannel solution for sales, customer service, and contact centers.
- IVR Systems;
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- Call Tracking Software.
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